COVID-19 Updates and Procedures
Our number one priority is the safety of our guests and our staff. We are monitoring recommendations and mandates set by local, state and federal agencies.
We are open for the season!
If you have questions or concerns, please contact our office at 719-275-2890.
Rafting Best Practices During COVID
The Arkansas River Outfitters Association (AROA) has created a subcommittee to develop best practices to safely operate during the phased approach of reopening the economy after the stay-at-home orders have been rescinded. We are confident outfitters can adopt procedures to provide safe trips for our guests and employees. Some of our preliminary protocols are highlighted here:
Phase 1 / Stay Safer at Home
Employees will wear facial coverings in all situations where it does not cause an additional risk to one’s health.
- Daily symptom screening including temperature readings and questioning.
- Assign work stations that are 6’ apart for indoor employees.
- Frequent hand washing throughout the day. Access to hand sanitizer.
- Employees will be updated daily of any new protocols as conditions change.
Guest Check-in Process
- Outfitters will provide a no contact check-in for guests when possible.
- Signage at entry doors will display procedures to explain the movement of guests through our facilities.
- Occupancy will be managed by staff.
- Additional check-in times will reduce the volume of people arriving at the same time.
- Guests will sign digital waivers when appropriate to eliminate contact.
- Hand sanitizer will be available in the office, retail areas and in restrooms.
- All restrooms, touch screens, changing rooms, handles and high contact areas will be cleaned and sanitized after each tour rotates through.
- One family unit can stay in one raft or if there are multiple groups we are fitting up to 4 guests total plus a guide in each raft.
- Outfitters will use guidelines used by the RTD public transportation operation in regards to vehicles.
- We are running our busses at 30% capacity.
- Hand sanitizer will be available in each vehicle.
- Loading will start at the back and move forward. Disembarking will be the opposite.
- Employees will wear face coverings and guests will be encouraged to do the same.
- Windows will remain open during transport.
- All surfaces including seats, windows and railings will be cleaned and disinfected after each use.
- We will continue to follow existing food safety protocols for storing, packaging, serving and cleaning. All staff and guests will wash or sanitize their hands before food is served. In addition we will do the following for lunches:
- All employees will be required to wear masks and gloves.
- Guests will be seated, if using State Park tables, with proper social distancing in mind. All tables will be sanitized before using.
- No bulk food service will be used. No self-serve buffet meals.
- All drinks will be in individual containers including water, pop, Gatorade, etc.
- All coolers, food containers and trash containers will be washed and sanitized daily.
- Multi-day trip meals will follow the same guidelines with staff preparing, cooking and plating dinners and breakfasts for guests. There will be no self-serving options.
- All rafting equipment will be cleaned and disinfected after every trip. This includes life jackets, wetsuits, helmets, splash jackets, paddles and boats.
Cleaning and Sanitizing
- All cleaning and sanitizing will be done using procedures and products verified by the CDC. Hand sanitizer will be available where hand washing may not be.